Paramedic Services is operated by the Manitoulin-Sudbury District Services Board which is responsible for the prehospital care and transportation of the sick and injured within the Districts of Manitoulin and Sudbury excluding the City of Greater Sudbury.

Manitoulin-Sudbury DSB Paramedic Services responds to over 9,000 calls each year. Our service is dispatched by Sudbury, Sault Ste. Marie and Timmins Central Ambulance Communication Centres (CACC) and our coverage area is approximately 42,850 sq. kms in size.

Manitoulin-Sudbury DSB Paramedic Services operates thirteen frontline ambulances from 12 different EMS base locations.

Our service employs approximately 75 full time Paramedics and 52 part time Paramedics. Our service is organized into South/West and North/East regions containing a total of twelve ambulance bases. The management team includes the Chief of Paramedic Services, Deputy Chief, Commander of Training as well as four Field Superintendent. Each Field Superintendent is responsible for the day to day operations and service delivery within each of our regions. Service delivery and all operations are ultimately the responsibility of the Chief of Paramedic Services who reports to the Chief Administrative Officer of the Board.

Quality Assurance

The goal of the quality assurance program is to improve the health of Paramedic Service patients, increase the quality of Paramedic Services, increase the efficiency of resources, and ensure that Manitoulin-Sudbury DSB Paramedic Services provides a MOHLTC standard of patient care.

We do this by maximizing efficiency and effectiveness through constant improvement. Constant improvement is made through quality planning, quality control, and quality improvement.

Quality planning

Quality planning is the initial design of programs based on meeting the needs of patient care. The planning is ongoing and fluid. Currently in place planning geared toward patient care needs involve:

• Recruitment and hiring program
• Orientation program
• Patient care performance review programs
• Equipment and vehicle maintenance programs
• Stakeholder planning
• MOHLTC key patient care performance criteria planning
• Quality control

Quality control involves monitoring systems and acting on items to ensure patient care levels are met. Examples of quality control involve:

• Patient care documentation audits
• Management evaluation of patient care skills
• Equipment and vehicle maintenance audits
• Investigations into inquiries, suggestions, and complaints
• Response time audits
  
  

Quality improvement

Quality improvement involves creating new programs to meet unprecedented levels of patient care. This improvement takes place by means of needs analysis and training programs to ensure that the needs of patients in our geographic area are always being studied, evaluated and acted upon.

An effective quality assurance program provides the public with confidence that they are being cared for by the MOHLTC established standard of care, with emphasis on constant improvement in order to meet patient care needs.

TABLE OF CONTENTS

 

DSB Policies and Deployment Plan
G.1.1.2019	Introduction to Policy Manual
G.1.2.2019	Deployment Plan
G.1.3.2019	Mission Vision and Values
G.1.4.2019	Standards Adherence for Vehicle Equipment
Communications Directives
G.2.1.2019	Paramedic and ACO Interaction
G.2.2.2019	Radio Procedures
G.2.3.2019	Notification of Paramedic Superintendent
G.2.4.2019	Communication Dissemination and Unauthorized Recording
Operations Directives
G.3.1.2019	Return to Response Readiness
G.3.2.2019	Vehicle Operation
G.3.3.2019	Absence Notification
G.3.4.2019	STEMI Bypass
G.3.5.2019	Paramedic Code of Conduct
G.3.6.2019	Use of Cannabis By Paramedics
G.3.7.2019	Shift Exchanges
G.3.8.2019	Single Paramedic Response Procedure
G.3.9.2019	Paramedic Uniform Expectations
G.3.10.2019	Hazardous Incident Identification
G.3.11.2019	Remote Technical Rescue
G.3.12.2019	Collision Reporting
G.3.13.2019	Allied Agency Operation of Paramedic Services Vehicles
G.3.14.2019	Disaster Continuity Plan
G.3.15.2019	Tiered Response
G.3.16.2019	Multiple Patient Transport
G.3.17.2019	Transportation of Patient Property
G.3.18.2019	Physicians Orders
G.3.19.2019	Midwives at the Scene
G.3.20.2019	Care and Transportation of Disabled Patients
G.3.21.2019	Patient Access Denied or Delayed
G.3.22.2019	Care Transportation of Psychiatric Patients
G.3.23.2019	Care Transportation of Psychiatric Patients
G.3.24.2019	Victims of Violence
G.3.25.2019	Management of VSA or Deceased Persons
Documentation Directives
G.4.1.2019	ePCR Completion and Distribution
G.4.2.2019	Incident Report or Occurence Report Completion
G.4.3.2019	Confidentiality of Records and Documents
Vehicles Equipment and Facilities
G.5.1.2019		Vehicle Equipment Inspection
G.5.2.2019		Adjunct Maintenance Program
G.5.3.2019		Security and Cleanliness
G.5.4.2019		Use of Oxygen Regulators
G.5.5.2019		Ferno Number 9 Stretcher Use
G.5.6.2019		Alternative Lifting Devices
G.5.7.2019		Fracture Board
G.5.8.2019		KED
G.5.9.2019		Scoop Stretcher
G.5.10.2019		Stryker Tracked Stair Chair
G.5.11.2019		Ferno 35 P and 35 A Stretcher
G.5.12.2019		Fueling Procedure
G.5.13.2019		Replacement of Medication and Patient Care Equipment
G.5.14.2019		Inventory Control
G.5.15.2019		Zoll Cardiac Monitor Maintenance
G.5.16.2019		Vehicle and Equipment General and Deep Clean Process
G.5.17.2019		Fire Extinguishers
G.5.18.2019		Loss of Fleet Facilities and Equipment
G.5.19.2019		Fleet Preventative Maintenance and Repair Program
G.5.20.2019		Use of GPS AVL Monitoring Devices
G.5.21.2019		Loss or Failure of Equipment
G.5.22.2019		Stryker MX Pro Stretcher
G.5.23.2019		Styker Power XT Pro Strecher
Professional Standards and Development Directives
G.6.1.2019		Paramedic Graduated Driving Program
G.6.2.2019		Continuing Education, Remediation and Reinitregration
G.6.3.2019		Provision of Patient Care
G.6.4.2019		Clinical Observation Deployment
G.6.5.2019		Paramedic Safety While Engaged in Professional Development Programs
G.6.6.2019		Annual Performance Appraisal Process
G.6.7.2019		Regulatory Compliance for Employment
G.6.8.2019		Complaint Management
G.6.9.2019		Human Resources Inventory
G.6.10.2019		ePCR Audits
Stakeholder Relations
G.7.1.2019		Emergency Department Closure
G.7.2.2019		Medical and Nonmedical Escorts Language
G.7.3.2019		Special Event and Public Relations Activities
Occupational Health and Safety
G.8.1.2019		Workplace First Aid Equipment and Processes
G.8.2.2019		Care and Transportation of Suspected Ebola EVDCases
G.8.3.2019		Personal Floatation Device Utilization
G.8.4.2019		Operating Around Aircraft
G.8.5.2019		Personal Hand Hygiene
G.8.6.2019		Probibition of Smoking
G.8.7.2019		Transportation of Communicable Disease Patients
G.8.8.2019		Notification of Fire Services
G.8.9.2019		Disposal of Hazardous Materials and Biomedical Sharps
G.8.10.2019		Traffic Safety
G.8.11.2019		Personnel Health and Safety Roles and Responsibilities
G.8.12.2019		Ergonomic Lifting
G.8.13.2019		Paramedic Safety Equipment
G.8.14.2021		COVID-19 Vaccination for Paramedics
		COVID-19 Medical Exemption Form
G.8.15.2020		Ambulance Staging

The MISSION of Manitoulin-Sudbury DSB Paramedic Services is to participate in the full scope of pre-hospital emergency medical/health services by providing direct patient care and transportation to the sick and injured in all the communities we serve.

We will accomplish this by committing our resources toward fulfilling the responsibilities we undertake as an essential social service under the mandate of the Manitoulin-Sudbury District Services Board, as an allied emergency response agency and, as an affiliated medical/health care discipline.

The VISION of Manitoulin-Sudbury DSB Paramedic Services is to design, develop and deliver our strategies, programs, policies, protocols, plans, procedures and directives towards assuring that we:

• Render service to 100% of all Paramedic Service calls, 100% of the time with full appreciation and respect for the uniqueness of every call.
• Use all proven methods to render care and transportation while leading responsible innovation in pre-hospital health/medical service delivery.
• Recognize the commitment our staff, volunteers and their families make to protect and preserve a high quality of life in all the communities we serve.

In Manitoulin-Sudbury DSB Paramedic Services, we VALUE:

The dignity of every person Integrity Professionalism Trust Respect Knowledge Commitment

Teamwork Honour Honesty Leadership Innovation Skill Passion

 

Paul Myre

Chief of Paramedic Services
Manitoulin-Sudbury DSB
Phone: 705-862-7850 ext. 601
Email: paul.myre@msdsb.net